The Front Desk May Disappoint

Post your comments about the front desk to our blog.

Dentists have a range of opinions about their front desk staff, found this survey.

A third of dentists (34%) said their front desk team does an amazing job, and another third (31%) said those team members are satisfactory.

However, 24% of dentists acknowledged that they lose patients at the front desk. Another 11% admit that they need to prioritize additional
front desk team training.

How the front desk related to accounts receivable

"My front desk person just left for medical reasons and I discovered huge amounts of denied claims and inadequate insurance processing. My accounts receivables are horribly high and probably lost forever. I didn't pay enough attention." (Massachusetts dentist)

Meetings and monitoring keep the front desk working well

"No horror stories here. I only hire top-quality staff with experience and my office managers and I regularly monitor their work and progress. Daily morning staff meetings also help in preventing problems!" (Ohio prosthodontist)

When the front desk is bad, they’re really really bad

"There are too many horror stories to count." (New York dental office worker)
"Do I have any front desk horror stories? It's too painful to reply." (Texas dentist)

Note: Survey sample included 96 respondents.

Internal Marketing & Communications
This core strategy targets your existing patients.

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Designing the $1,000,000 Dental Practice Sign
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Turn Your Front Desk into a Marketing Machine
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$10,000 a Month Chart Audit
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Practice Answering Machine
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When I first came to work with Jim, I was producing approximately $48,000 per month. At the end of the first year, I was producing 114% more than when I started. The value of new patients during that first year also doubled.

When I first started, I had about 8-10 new patients a month. I was practicing alone in my home, so I had a very small practice. I knew I really had to grow the practice quickly because I moved into a new facility. With the different approaches the The Wealthy Dentist has given me, I was able to move the number of new patients up to 41 a month.

Dr. Jan Ormsby
Ithaca, NY

The major benefit that I have received from having been a member of the The Wealthy Dentist has been my transition from managed care insurance plans to fee-for-service patients.

Probably the biggest key that I've seen that has allowed me to progress to where I am now has been really implementing a lot of the systems that I've learned.

You know: making sure I have a complete team that's working for a common goal. In addition to that, I'm really implementing a lot of the marketing strategies that I found were the most effective for me.

Especially when I first started, I tried a lot of different marketing techniques, and I wasn't sure whether they were going to work or not. With Jim and his team of dental management consultants, I've really been able to copy genius instead of creating mediocrity.

Dr. Victor Sobrepena
Foster City, CA

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