Dentists Make Changes for Recession Economy

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In this survey, three of four dentists (74%) said they have made changes as a result of the slow economy.

Another 11% said they haven’t yet, but are considering it. Only 15% said no.

Here are some of the steps dentists are taking:

• Reducing office expenses: 48%
• Layoffs/Staff reduction: 30%
• Increasing dental marketing spending: 30%
• Reducing wages/salaries: 13%
• Using less expensive dental labs: 11%
• Cutting marketing spending: 9%

When we asked dentists if they had any more thoughts on how the economy is affecting dental practices, here’s what they had to say…

People’s spending habits

• “In rural areas, the downturn is not affecting us as much. We don't see the big ‘ups,’ but also don't see the big ‘downs.'” (General dentist)
• “People are reluctant to spend.” (New Jersey dentist)

Internet and dental websites

• “We are relying upon the internet for more of our new patients, especially Yelp.com."

Changing schedules

• “Working more hours.” (California dentist)
• “Working a shorter week with slightly longer days.” (Maryland dentist)
• “Fewer chairside hours.” (California dentist)

Changing staff

• “We did not lay off team members, but we chose to work with a smaller team and did not replace some team when attrition occurred. Team has 6, including 1 dentist.” (Canada dentist)
• "We added staff.” (Georgia dentist)
• “We reduced certain employees’ hours.” (Ohio dentist)
• “We have not given raises that the staff has anticipated.” (Washington pediatric dentist)

Other changes dentists are making

• “We have added new procedures.” (Texas orthodontist)
• “We negotiated and joined a couple of dental insurance plans. We negotiated a very good fee schedule and are getting more new patients, too!” (Ohio prosthodontist)
• “We are reviewing and tightening up systems, as well as increasing customer service."
• “Changed marketing."
• “We’re targeting different procedures.” (Nevada dentist)

The problem with payors

• “Healthcare payors, with relentless persistence, are significantly gaining control over all aspects of dentistry, including the provider's perception of his professional responsibilities.” (General dentist)

Note: Survey sample included 48 respondents.